Page to be written — do not publish as it stands. General terms of sale are a contractual commitment: they cannot be generated as sample text without creating real legal exposure. The outline below lists the sections to fill in, in an order that follows the life of the contract. Have them reviewed by a lawyer before the first sale. One point specific to this English version: a translation is a convenience, not a legal transposition — state plainly which language version prevails.
1. Seller identity
Company name, legal form, share capital, registered office, company register, intra-EU VAT number, contact.
2. Purpose and scope of the service
Describe what is being sold, and separate explicitly the functions that run on the customer’s machine from those that require our servers (unfolding, profile recognition, sync). It is that distinction which makes the absence of an availability commitment defensible.
3. Accounts, plans and limits
Free, Pro and Workshop plans: caps applied, watermark on Free plan exports, number of accounts on the Workshop plan. Do not describe any limit that the software does not actually enforce.
4. Prices, invoicing, VAT
Amounts excluding VAT, applicable VAT, billing period, payment methods, consequences of non-payment, price revision and notice.
5. Term, renewal, termination
Commitment period, whether renewal is automatic, termination process and notice, what becomes of the data after termination (retention period then deletion, export formats available).
6. Right of withdrawal
Between businesses there is no statutory right of withdrawal. Granting one voluntarily — thirty days, no justification — is a commercial argument that costs nothing on a monthly subscription. If you do, write it here: this is where the customer will look for it.
7. Availability and support
No uptime figure and no guaranteed restoration time is promised, and this page must say so as plainly as the home page does. Do describe, on the other hand, the support channel and the target response time — a response commitment is keepable, an availability commitment is not.
8. Intellectual property and customer data
Licence granted, the customer’s ownership of their files and cutting plans, no reuse of their geometry for other purposes. Sensitive point: STEP files are industrial property.
9. Liability
Limitation of liability, and one clause this product specifically needs: a cutting plan is an aid to quoting and cutting, and checking it before cutting remains the customer’s responsibility. A bar cut too short cannot be glued back together.
10. Sub-processors and hosting
Where the data is hosted, which providers are involved (payment, analytics, backup), and in which countries.
11. Governing law and disputes
Governing law, attempt at amicable resolution, competent court.